I’ve been speaking with several CEOs recently about the difference between Operational Excellence, which is typically defined as a lean journey, and Enterprise Excellence, which is typically defined… not very well. This is the first of 2 articles that will help shine a light on what you need to do to create frictionless quality and customer value in the other 70% of the Value Chain that lies beyond Operations. Give me your feedback and let me know how you achieve enterprise excellence after reading my solutions here.
You might also like
Getting Results from Revolutions, not Resolutions: Stop Leaving Money on the Table with 5 Ways to Price for Value