I’ve been speaking with several CEOs recently about the difference between Operational Excellence, which is typically defined as a lean journey, and Enterprise Excellence, which is typically defined… not very well.  This is the first of 2 articles that will help shine a light on what you need to do to create frictionless quality and customer value in the other 70% of the Value Chain that lies beyond Operations. Give me your feedback and let me know how you achieve enterprise excellence after reading my solutions here.

#1 Bestselling Author, International Speaker, and Accelerator Anne C. Graham is on a mission to help 5 million business leaders and their teams double their profit per employee – or more – in less than one year, in less time per week than they’re spending on email per day. Her new book Profit in Plain Sight includes the 5-step proactive P.R.O.F.I+T Plan to do it.  Connect with Anne on Twitter and LinkedIn.