Are your customer service folks STILL busy handling complaints? Do you regularly provide concessions (financial or otherwise), do re-works, or find yourself apologizing to customers for not getting it right the first time?

There’s a hidden side to quality that not only accounts for the majority of these issues but helps you eliminate them for good. This blog post, published by the Association for Manufacturing Excellence, uncovers the quality factors you never learn in business school.


#1 Bestselling Author, International Speaker, and Accelerator Anne C. Graham is on a mission to help business leaders and their teams double their profit per employee – or more – in less than one year, in less time per week than they’re spending on email per day. Her #1 Bestseller Profit in Plain Sight includes the 5-step proactive P.R.O.F.I+T Roadmap to do it.  Connect with Anne on LinkedIn.