by Anne C. Graham | Mar 24, 2020 | The Real Secret to Productivity
This time of year we often hear about the crisis of low productivity in North America linked to whatever the current economic woes may be, whether that’s competitiveness, exchange rates, or lagging GDP, with the accompanying plea that “somebody” needs to do something...
by Anne C. Graham | Mar 18, 2020 | Employee Engagement and Retention
I see clients making flawed “keep them at all costs” decisions all of the time that is hurting their business instead of helping it. Are these myths harming your business too? Employee Retention Myth #1: All turnover is bad FACT: Not when the turnover impacts the...
by Anne C. Graham | Mar 10, 2020 | The Real Secret to Productivity, Top Line Growth
Imagine if this month you asked your travel agent for help “planning a vacation”. What would they come back to you with? A sunny escape somewhere warm at an all-inclusive? What if instead you’d asked specifically for the vacation you really had in mind: to get your...
by Anne C. Graham | Mar 4, 2020 | Customer Loyalty and Retention, The Best Way to Thank your Customers is With Value
When you first went into business, you probably didn’t see yourself burning the midnight oil, swamped in never-ending emails, reports, spreadsheets, presentations, and the muck of difficult people. You likely had a passion for developing creative solutions to...
by Anne C. Graham | Feb 25, 2020 | How to Get Great Results from Revolutions
Are you frustrated because your customer service people are STILL busy, even though you’ve invested a lot of time and energy in quality initiatives? If you’re a manufacturer, the most likely problem is that you’ve been going DEEP in the manufacturing process to...
