by Anne C. Graham | Nov 12, 2019 | Finding and Keeping High Quality Talent
It’s always important to develop internal staff for promotions, new opportunities, and succession planning vs. filling positions from outside the firm. But, what if you start promoting from within and still end up with a mismatch? I’ve had that happen and I’m...
by Anne C. Graham | Nov 5, 2019 | Creating Speed, Agility and Flexibility in Your Business
The new buzzword in business is “pivot” – a key talent for future success, requiring an organization to not only be market-aware, customer-focused, and employee-driven but to deliberately develop the speed, agility, and flexibility to thrive despite the increasing...
by Anne C. Graham | Oct 8, 2019 | Employee Engagement and Retention
I see clients making flawed “retain at all costs” decisions all of the time that are hurting their business instead of helping it. Are these myths harming your business too? Employee Retention Myth #1: All turnover is bad FACT: Not when the turnover impacts the...
by Anne C. Graham | Sep 4, 2019 | Developing a Corporate Reputation for Quality
Are your customer service folks STILL busy handling complaints? Do you regularly provide concessions (financial or otherwise), do re-works, or find yourself apologizing to customers for not getting it right the first time? There’s a hidden side to quality that not...
by Anne C. Graham | Aug 27, 2019 | Customer Loyalty and Retention
Nope, that’s not a typo! Wouldn’t you love to have more suppliers that you absolutely LOVE doing business with and who make your life easier, every time? Well, YOUR customers want that from you, so shifting your thinking to take your customer...
