by Anne C. Graham | Feb 20, 2019 | The Real Secret to Productivity
A year ago I shared 8 predictions outlining the massive shifts about to happen in manufacturing in an Association for Manufacturing Excellence article. They refer to what I call “Manufacturing 5.0” and are well worth 5 minutes of your time because...
by Anne C. Graham | Feb 12, 2019 | Customer Loyalty and Retention
This month, we may be buying chocolates and flowers or arranging special treats and events to show the special people in our life how much we care. Let’s throw a little bit of that love in our customers’ direction with some great customer loyalty strategies that have...
by Anne C. Graham | Feb 6, 2019 | How to Get Great Results from Revolutions
Are you frustrated because your customer service people are STILL busy, even though you’ve invested a lot of time and energy in quality initiatives? The problem is that you’ve been going DEEP in the manufacturing process to drive quality when what you need to do is to...
by Anne C. Graham | Jan 29, 2019 | The Real Secret to Productivity
As you enjoy the Super Bowl, think about your big, important goals to achieve this year; this case study and football-driven infographic will inspire you and accelerate your progress. Consider this analogy: most of your time at work is spent playing baseball. Yes,...
by Anne C. Graham | Jan 23, 2019 | The Annual Return on People Benchmark Results
An earlier version of this article was originally published in Forbes.com. Good leaders who look ahead and benchmark against their peers set the bar higher. One of the most overlooked benchmarks is Profit per Employee, or what I call “Return on People,”...
