by Anne C. Graham | Aug 7, 2019 | Customer Loyalty and Retention
Customer satisfaction management isn’t really about managing customer satisfaction in traditional ways – sending out customer surveys, mulling over the results, possibly taking action or possibly scratching your head, not quite knowing what actions to take as a result...
by Anne C. Graham | Jul 23, 2019 | The Annual Return on People Benchmark Results
The 2019 Return on People Benchmark Report has just been released, with important implications for your competitiveness. The average Return on People has increased by 25% in the past year for the second year in a row – have your profits been keeping pace with...
by Anne C. Graham | Jul 17, 2019 | The Annual Return on People Benchmark Results
I’ll be releasing the full Return on People Benchmark Report later this month, which is an uncommon yet insightful measure into productivity, profitability, and how well you turn your only sustainable competitive advantage – people’s ideas and talents – into...
by Anne C. Graham | Jul 9, 2019 | Customer Loyalty and Retention
At just a little over halfway through the year and during the summer doldrums, it’s a perfect time to revisit how you’re doing when it comes to building customer satisfaction, value, and retention. Take a quick inventory of what you’ve done so far this...
by Anne C. Graham | Jul 3, 2019 | Fearlessly Pricing for Value, Top Line Growth
Fearlessly Pricing for Value is the F in the P.R.O.F.I+T Roadmap. Let’s tackle a couple of the quickest ways to stop leaving money on the table. Is Discounting a Good Pricing Strategy? First, ask yourself, why do you discount? Sometimes it’s because a customer asks...
