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AllCreating Speed, Agility and Flexibility in Your BusinessCustomer Loyalty and RetentionDeveloping a Corporate Reputation for QualityEmployee Engagement and RetentionExcellence in ExecutionFearlessly Pricing for ValueFinding and Keeping High Quality TalentHow to Get Great Results from RevolutionsInnovation that SellsTake Action to Trigger TransformationThe Annual Return on People Benchmark ResultsThe Real Secret to ProductivityTop Line Growth
5 New Ways to Improve Quality, Even If You’ve Already Invested In LEAN

5 New Ways to Improve Quality, Even If You’ve Already Invested In LEAN

If you’ve already invested in quality using LEAN or other approaches yet your customer service team is STILL busy solving problems all day long, these actionable ideas and complementary resources will put more time back in your day and more profit on your bottom line. This month, take action to create more value for your ...

3 Myths of Employee Retention That are Harming Your Business

3 Myths of Employee Retention That are Harming Your Business

I see clients making flawed “retain at all costs” decisions all of the time that are hurting their business instead of helping it. Are these myths harming your business too? Employee Retention Myth #1: All turnover is bad FACT: Not when the turnover impacts the walking indifferent – those who are suffering from presenteeism and ...

What Every Lean Leader Should Know About The Hidden Side of Quality Comes Down to a Hammer and an Experience

What Every Lean Leader Should Know About The Hidden Side of Quality Comes Down to a Hammer and an Experience

The “Quality Equation” Is All About The Hammer and… Here’s a fun analogy to apply to your business.  Imagine buying a hammer.  In some cases, you might want a dime-store hammer to hang a picture (there’s a reason the Dollar Stores are one of the most successful retailing stories in recent history!).  In some cases, ...

5 Things the Harvard Business School Doesn’t Understand About Quality, But You Should

5 Things the Harvard Business School Doesn’t Understand About Quality, But You Should

Are your customer service folks STILL busy handling complaints? Do you regularly provide concessions (financial or otherwise), do re-works, or find yourself apologizing to customers for not getting it right the first time? There’s a hidden side to quality that not only accounts for the majority of these issues but helps you eliminate them for good. This ...

Three Ultimate Secrets to Long Term Customer Elationships

Three Ultimate Secrets to Long Term Customer Elationships

Nope, that’s not a typo!  Wouldn’t you love to have more suppliers that you absolutely LOVE doing business with and who make your life easier, every time?  Well, YOUR customers want that from you, so shifting your thinking to take your customer relationships to elationships will help you step up your game and leverage the ...

The Fastest Way to See Your Future in Manufacturing: Turn “-less” into More

The Fastest Way to See Your Future in Manufacturing: Turn “-less” into More

Lean has always looked for ways to create less waste, less inefficiency, less something. The fastest way to envision the future of manufacturing for your company is to look at every area of your business throughout the value-chain and apply the qualifier of “-less.” This will simplify and transform your business into one where your unique value is ...

This Essential Mindset Shift Creates Highly Engaged Employees

This Essential Mindset Shift Creates Highly Engaged Employees

Try this fun exercise in your next meeting for an AHA! Moment that creates highly engaged employees: Ask each member of your team to pretend that they’re a travel agent. Simply tell your team “I want to go on a vacation and see beautiful sights with my spouse and two little ones.” Ask them to ...

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