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AllCreating Speed, Agility and Flexibility in Your BusinessCustomer Loyalty and RetentionDeveloping a Corporate Reputation for QualityEmployee Engagement and RetentionExcellence in ExecutionFearlessly Pricing for ValueFinding and Keeping High Quality TalentHow to Get Great Results from RevolutionsInnovation that SellsTake Action to Trigger TransformationThe Annual Return on People Benchmark ResultsThe Real Secret to ProductivityTop Line Growth
Sneak Peek: The Stars and Dogs of the Return on People Benchmark

Sneak Peek: The Stars and Dogs of the Return on People Benchmark

I’ll be releasing the full Return on People Benchmark Report later this month, which is an uncommon yet insightful measure into productivity, profitability, and how well you turn your only sustainable competitive advantage – people’s ideas and talents – into value that customers are delighted to pay for.  It may change how satisfied you are ...

The 3 Immutable Laws of Building Customer Satisfaction, Value, and Retention

The 3 Immutable Laws of Building Customer Satisfaction, Value, and Retention

At just a little over halfway through the year and during the summer doldrums, it’s a perfect time to revisit how you’re doing when it comes to building customer satisfaction, value, and retention. Take a quick inventory of what you’ve done so far this year. Have your sales people offered some deep discounts, bought a ...

Pricing Strategy Case Study: Two Ways to Stop Leaving Money on the Table

Pricing Strategy Case Study: Two Ways to Stop Leaving Money on the Table

Fearlessly Pricing for Value is the F in the P.R.O.F.I+T Roadmap. Let’s tackle a couple of the quickest ways to stop leaving money on the table. Is Discounting a Good Pricing Strategy? First, ask yourself, why do you discount? Sometimes it’s because a customer asks you outright to match a competitor’s price.  Sometimes it’s because ...

3 Myths of Employee Retention That are Harming Your Business

3 Myths of Employee Retention That are Harming Your Business

Employee Retention is an ongoing challenge in every business faced with retiring Boomers, managing and motivating GenX and GenY, and attracting qualified Millennials to fill empty seats. Most companies lose half of their employees within five years; however, Fortune magazine’s ‘Best Companies to Work For’ experience annual turnover of just five percent – a huge ...

The Secret to Successful Execution for Impact

The Secret to Successful Execution for Impact

Strategic planning requires more than establishing forecasts for existing products and services and organizing the current business structure of divisions and departments. That’s the outmoded ‘Analytic’ style from the last century, based on inputs and outputs. Instead, when you focus on Strategic thinking, which looks at outcomes at every step of the way, you’ll achieve ...

5 New Ways to Improve Quality, Even If You’ve Already Invested In LEAN

5 New Ways to Improve Quality, Even If You’ve Already Invested In LEAN

If you’ve already invested in quality using LEAN or other approaches yet your customer service team is STILL busy solving problems all day long, these actionable ideas and complementary resources will put more time back in your day and more profit on your bottom line.  This month, take action to create more value for your ...

Five Tough Love Questions When It Comes To Managerial Talent

Five Tough Love Questions When It Comes To Managerial Talent

If there’s anything I hear when working with Executives and their teams, it’s the constant challenge of finding good people and working with the ones they have. Phrases like “we can’t find good people” and “why don’t they get it?” abound. I’ve been there, I’ve expressed many of those same gripes. The answer lies in ...

The Only Three Times Any Business Should Care About Profit

The Only Three Times Any Business Should Care About Profit

When I was starting out in business as a P&L manager for a Fortune 50 company, a wise mentor gave me advice that’s worth repeating: “there are only three good times to focus on profitability – when you’re growing, when you’re plateaued, and when you crater.” The best wisdom is often painfully obvious, isn’t it?  Which ...

How To Spot And Clean Up Operational Sludge

How To Spot And Clean Up Operational Sludge

Have you ever seen a sea lion on a dock or a rock? They’re not the speediest, most flexible, or most agile of creatures, are they? And although they have sharp teeth and tusks, they’re not about to outrun any serious predator. To put it delicately, it’s because they have a lot of – er ...

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