Need Some Fresh Thinking?

See something in the blog that interests you?

You have Successfully Subscribed!

AllCreating Speed, Agility and Flexibility in Your BusinessCustomer Loyalty and RetentionDeveloping a Corporate Reputation for QualityEmployee Engagement and RetentionExcellence in ExecutionFearlessly Pricing for ValueFinding and Keeping High Quality TalentHow to Get Great Results from RevolutionsInnovation that SellsTake Action to Trigger TransformationThe Annual Return on People Benchmark ResultsThe Real Secret to ProductivityTop Line Growth
The Secret to Successful Execution for Impact

The Secret to Successful Execution for Impact

Strategic planning requires more than establishing forecasts for existing products and services and organizing the current business structure of divisions and departments. That’s the outmoded ‘Analytic’ style from the last century, based on inputs and outputs. Instead, when you focus on Strategic thinking, which looks at outcomes at every step of the way, you’ll achieve ...

5 New Ways to Improve Quality, Even If You’ve Already Invested In LEAN

5 New Ways to Improve Quality, Even If You’ve Already Invested In LEAN

If you’ve already invested in quality using LEAN or other approaches yet your customer service team is STILL busy solving problems all day long, these actionable ideas and complementary resources will put more time back in your day and more profit on your bottom line.  This month, take action to create more value for your ...

Five Tough Love Questions When It Comes To Managerial Talent

Five Tough Love Questions When It Comes To Managerial Talent

If there’s anything I hear when working with Executives and their teams, it’s the constant challenge of finding good people and working with the ones they have. Phrases like “we can’t find good people” and “why don’t they get it?” abound. I’ve been there, I’ve expressed many of those same gripes. The answer lies in ...

The Only Three Times Any Business Should Care About Profit

The Only Three Times Any Business Should Care About Profit

When I was starting out in business as a P&L manager for a Fortune 50 company, a wise mentor gave me advice that’s worth repeating: “there are only three good times to focus on profitability – when you’re growing, when you’re plateaued, and when you crater.” The best wisdom is often painfully obvious, isn’t it?  Which ...

How To Spot And Clean Up Operational Sludge

How To Spot And Clean Up Operational Sludge

Have you ever seen a sea lion on a dock or a rock? They’re not the speediest, most flexible, or most agile of creatures, are they? And although they have sharp teeth and tusks, they’re not about to outrun any serious predator. To put it delicately, it’s because they have a lot of – er ...

2 Reasons Promoting From Within Actually Does More Harm Than Good… And How To Prevent Those Catastrophes

2 Reasons Promoting From Within Actually Does More Harm Than Good… And How To Prevent Those Catastrophes

It’s always important to develop internal staff for promotions, new opportunities, and succession planning vs. filling positions from outside the firm. But, what if you start promoting from within and still end up with a mismatch? I’ve had that happen and I’m sure you have too. What went wrong? We’re all familiar with the Peter ...

Missed Targets in Q1? 3 Ways to Get Back on Track This Week

Missed Targets in Q1? 3 Ways to Get Back on Track This Week

Be honest – have you achieved everything you planned to do in the first quarter of 2019? Revenues? Expenses? Profitability? Other KPIs? Strategic Initiatives? Major Projects? Or have you succumbed to the sins of conventional strategic planning? If you have monstrous plans with pages and pages of detailed to-dos, lack of clear objectives, lack of ...

How to Apply Wayne Gretzky’s Top Tip to Increase Speed, Flexibility, and Agility in Your Business

How to Apply Wayne Gretzky’s Top Tip to Increase Speed, Flexibility, and Agility in Your Business

“Skate to where the puck is going, not to where it is” is widely known as Wayne Gretzky’s secret to success as one of the all-time hockey greats. Easy for him to say and do harder for most businesses to put into practice because of all their moving parts. So how DO you skate to ...

10 Tenets for Achieving Enterprise Excellence

10 Tenets for Achieving Enterprise Excellence

I’ve been speaking with several CEOs recently about the difference between Operational Excellence, which is typically defined as a lean journey, and Enterprise Excellence, which is typically defined not very well.  This is the first of 2 articles that will help shine a light on what you need to do to create friction-less quality and ...

Load More

Find out how I can help you