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This Essential Mindset Shift Creates Highly Engaged Employees

This Essential Mindset Shift Creates Highly Engaged Employees

Try this fun exercise in your next meeting for an AHA! Moment that creates highly engaged employees: Ask each member of your team to pretend that they’re a travel agent. Simply tell your team “I want to go on a vacation and see beautiful sights with my spouse and 2 little ones.” Ask them to ...

3 Ways to Increase Productivity That Aren’t What You Think and Don’t Mean Working Harder

3 Ways to Increase Productivity That Aren’t What You Think and Don’t Mean Working Harder

This time of year we often hear about the crisis of low productivity in North America linked to whatever the current economic woes may be, whether that’s competitiveness, exchange rates, or lagging GDP, with the accompanying plea that “somebody” needs to do something about the productivity gap. The good news is that you already have ...

3 Myths of Employee Retention That are Harming Your Business

3 Myths of Employee Retention That are Harming Your Business

Employee Retention is an ongoing challenge in every business faced with retiring Boomers, managing and motivating GenX and GenY, and attracting qualified Millennials to fill empty seats.  Most companies lose half of their employees within five years, however Fortune magazine’s ‘Best Companies to Work For’ experience annual turnover of just five percent – a huge ...

5 Ways to Increase Productivity: The Art of F.O.C.U.S POCUS

5 Ways to Increase Productivity: The Art of F.O.C.U.S POCUS

Are you off to a great start this year, totally focused and making things happen and have you mastered multiple ways to increase productivity?  Great!  Keep reading for a powerful concept that will turn your momentum into results. Or, are you like most of the business colleagues I’ve talked to in the past few weeks, ...

8 Crucial 2019 Manufacturing Predictions

8 Crucial 2019 Manufacturing Predictions

A year ago I shared 8 predictions outlining the massive shifts about to happen in manufacturing in an Association for Manufacturing Excellence article. They refer to what I call “Manufacturing 5.0” and are well worth 5 minutes of your time because they’re quite different from what the media still refers to as Manufacturing 4.0. The ...

Customer Focus: Top 10 “Valentine Strategies” to Improve Customer Loyalty and Retention

Customer Focus: Top 10 “Valentine Strategies” to Improve Customer Loyalty and Retention

This month, we may be buying chocolates and flowers or arranging special treats and events to show the special people in our life how much we care. Let’s throw a little bit of that love in our customers’ direction with some great customer loyalty strategies that have NOTHING to do with conventional “loyalty” programs. Only ...

Pay Attention to the Hidden Side of Quality to Drive Bigger, Better Results

Pay Attention to the Hidden Side of Quality to Drive Bigger, Better Results

Are you frustrated because your customer service people are STILL busy, even though you’ve invested a lot of time and energy in quality initiatives? The problem is that you’ve been going DEEP in the manufacturing process to drive quality when what you need to do is to go BROAD across the value chain.  Why?  Because ...

Infographic & Case Study: 3 Management Techniques to Improve Productivity and Win the Super Bowl of Strategic Execution

Infographic & Case Study: 3 Management Techniques to Improve Productivity and Win the Super Bowl of Strategic Execution

As you enjoy the Super Bowl, think about your big, important goals to achieve this year; this case study and football-driven infographic will inspire you and accelerate your progress. Consider this analogy: most of your time at work is spent playing baseball.  Yes, baseball.  And you need to start playing football a little more regularly ...

How to Put Profit Per Employee In Action For Results

How to Put Profit Per Employee In Action For Results

An earlier version of this article was originally published in Forbes.com. Good leaders who look ahead and benchmark against their peers set the bar higher. One of the most overlooked benchmarks is Profit per Employee, or what I call “Return on People,” because it’s a direct measure of how well you turn the talent in ...

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