by Anne C. Graham | Jul 9, 2019 | Customer Loyalty and Retention
At just a little over halfway through the year and during the summer doldrums, it’s a perfect time to revisit how you’re doing when it comes to building customer satisfaction, value, and retention. Take a quick inventory of what you’ve done so far this...
by Anne C. Graham | Feb 12, 2019 | Customer Loyalty and Retention
This month, we may be buying chocolates and flowers or arranging special treats and events to show the special people in our life how much we care. Let’s throw a little bit of that love in our customers’ direction with some great customer loyalty strategies that have...
by Anne C. Graham | Oct 2, 2018 | Customer Loyalty and Retention
Nope, that’s not a typo! Wouldn’t you love to have more suppliers that you absolutely LOVE doing business with and who make your life easier, every time? Well, YOUR customers want that from you, so shifting your thinking to take your customer...
by Anne C. Graham | Sep 26, 2018 | Customer Loyalty and Retention
Customer satisfaction management isn’t really about managing customer satisfaction in traditional ways – sending out customer surveys, mulling over the results, possibly taking action or possibly scratching your head, not quite knowing what actions to take as a result...
by Anne C. Graham | Aug 29, 2018 | Customer Loyalty and Retention
Lean has always looked for ways to create less waste, less inefficiency, less something. The fastest way to envision the future of manufacturing for your company is to look at every area of your business throughout the value-chain and apply the qualifier of...
by Anne C. Graham | Aug 21, 2018 | Customer Loyalty and Retention
You’ve probably completed some form of Lean Assessment such as the AME Lean Sensei app as part of your Lean journey, but that only covers about 30% of your Value Chain. How “excellent” are you on the other 70%? And how can you leverage some of your lean tools and...
