by Anne C. Graham | Mar 4, 2020 | Customer Loyalty and Retention, The Best Way to Thank your Customers is With Value
When you first went into business, you probably didn’t see yourself burning the midnight oil, swamped in never-ending emails, reports, spreadsheets, presentations, and the muck of difficult people. You likely had a passion for developing creative solutions to...
by Anne C. Graham | Aug 27, 2019 | Customer Loyalty and Retention
Nope, that’s not a typo! Wouldn’t you love to have more suppliers that you absolutely LOVE doing business with and who make your life easier, every time? Well, YOUR customers want that from you, so shifting your thinking to take your customer...
by Anne C. Graham | Aug 21, 2019 | Customer Loyalty and Retention
Lean has always looked for ways to create less waste, less inefficiency, less something. The fastest way to envision the future of manufacturing for your company is to look at every area of your business throughout the value-chain and apply the qualifier of...
by Anne C. Graham | Aug 7, 2019 | Customer Loyalty and Retention
Customer satisfaction management isn’t really about managing customer satisfaction in traditional ways – sending out customer surveys, mulling over the results, possibly taking action or possibly scratching your head, not quite knowing what actions to take as a result...
by Anne C. Graham | Jul 9, 2019 | Customer Loyalty and Retention
At just a little over halfway through the year and during the summer doldrums, it’s a perfect time to revisit how you’re doing when it comes to building customer satisfaction, value, and retention. Take a quick inventory of what you’ve done so far this...
by Anne C. Graham | Aug 21, 2018 | Customer Loyalty and Retention
You’ve probably completed some form of Lean Assessment such as the AME Lean Sensei app as part of your Lean journey, but that only covers about 30% of your Value Chain. How “excellent” are you on the other 70%? And how can you leverage some of your lean tools and...
