by Anne C. Graham | Mar 4, 2020 | Customer Loyalty and Retention, The Best Way to Thank your Customers is With Value
When you first went into business, you probably didn’t see yourself burning the midnight oil, swamped in never-ending emails, reports, spreadsheets, presentations, and the muck of difficult people. You likely had a passion for developing creative solutions to...
by AnneCGraham | Oct 15, 2019 | Developing a Corporate Reputation for Quality, The Best Way to Thank your Customers is With Value
If you’ve already invested in quality using LEAN or other approaches yet your customer service team is STILL busy solving problems all day long, these actionable ideas and complementary resources will put more time back in your day and more profit on your bottom line....
by AnneCGraham | May 22, 2019 | The Best Way to Thank your Customers is With Value
Communicating with customers to inspire product innovation and improved customer service isn’t a new strategy. Most of us have used surveys, customer feedback forms and market research to gain insight. Like many business practices, these methods have become less...
by Anne C. Graham | Feb 16, 2016 | Employee Engagement and Retention, The Best Way to Thank your Customers is With Value
That’s right, February 29 is your leap day this year! You have 366 days in 2016, instead of 365. If you’d like to make that day count, book 35 minutes in your calendar out of the extra 1,440 minutes you’ll have at your disposal that day, because on Feb 29th I’m...
by AnneCGraham | Sep 19, 2015 | Developing a Corporate Reputation for Quality, The Best Way to Thank your Customers is With Value
This month we’re tackling uncommon approaches to Quality, and you’ll find them worthwhile even if you’ve already “done” Lean. So far, you’ve learned the 5 categories of service issues that cause 80% of your issues and unnecessary costs, plus the powerful “resolve on...
by AnneCGraham | Aug 5, 2015 | The Best Way to Thank your Customers is With Value
A couple of months ago I delivered a keynote to the Boy Scouts of America, at their annual Licensees Conference. Apparently they found it an eye-opener as I was just asked to recap the speech for their upcoming newsletter. Licensees produce all the branded BSA...
